Widerrufsrecht

We strive to provide high-quality products and services to our customers. Due to the nature of our products, all sales are final. We do not offer returns, refunds, or exchanges after a purchase has been made, except as required by law.

Damages and issues:
Please inspect your order upon reception and contact us immediately at dollovable.shop@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• If you receive a defective or damaged product, please contact us within 7 business days of the delivery confirmation date. We will assess the issue and, if applicable, offer a replacement or store credit.
• If your order was incorrect due to an error on our part, please notify within 7 business days of the delivery confirmation date. We will correct the mistake at no additional cost to you.

Non-returnable items:
The following items cannot be returned: custom orders, sale items or gift cards. Please get in touch prior to purchase if you have questions about a specific item. 

European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition that you received it, unworn or unused (with tags and in its original packaging, if applicable). You’ll also need the receipt or proof of purchase.

Refunds:
If an item is eligible for a return, we will provide instructions for how and where to send it for inspection. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.